Refund policy

Orders cannot be canceled once checkout is complete & printing has begun. 

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a store credit or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at beeshive.bornsovereign@gmail.com.

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because our items are made to order & customized to your size at checkout, our return policy doesn’t cover products ordered in the wrong size. You may request a partial refund but not all items are guaranteed. Custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned. Items on sale & gift cards are also non-refundable. Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the store credit or refund was approved or not. If approved, you’ll be issued a store credit or automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.